Frequently Asked Questions

Q: Do you have an online store?

A: We are currently online only.

Q: How do I contact customer care?

A: You can email us at info@midnightstitch.com, fill out our contact form or contact us on Instagram. We are a small team but try to respond within 24-48 hours excluding weekends or public holidays. Our business hours are 9am to 4pm Monday to Friday EST.

Q: When will my order ship?

A: Orders are processed Monday through Friday and are shipped within 2-3 business days of purchase. Orders are not shipped on weekends or public holidays.